Customer Success Story

See how Aqua Kitchen and Bath Design Center blazes a new path with customers using KitchenDEV’s Cabinet Pricing & Ordering software and digital marketing services.

Aqua Kitchen and Bath Design Center accelerated and improved its customer service by 50% with KitchenDEV.

50%

IMPROVEMENT IN THE QUALITY & VELOCITY OF CUSTOMER SERVICE

Total revenue

6,1 MILLION

Generated

Qualified leads

30,7 K

Generated

Qualified calls

16,4 K

Generated

Aqua Kitchen and Bath Design Center is one of the leading kitchen cabinet and countertop showrooms and licensed fabricators in the New Jersey area. They carry high-quality, 100% wood kitchen cabinets, beautiful granite, and premium quartz countertops in their 8,000 square feet showroom and slab yard. Their ultimate goal goes deeper than driving sales. To provide their customers with immaculate experience, they implemented KitchenDEV’s Cabinet Pricing & Ordering software. Now they are able to provide a timely, detail-focused, and accurate service.

Every Employee of Aqua Creates Consistent Customer Interactions with Integrity & Respect

At Aqua Kitchen and Bath Design Center, a cabinet retailer from Wayne, NJ, employees feel more confident after they started using Cabinet Pricing & Ordering software.

In less than 5 months, Aqua Kitchen and Bath Design Center transformed its customer service, as well as pricing and ordering processes. Although driving revenue is not their ultimate goal, when customer satisfaction improved, sales went up, too. ”Cabinet Pricing & Ordering software saves time, makes us more confident with data, and prevents second guessing”, says James, a designer at Aqua, ”It can get really busy in the showroom, and it’s easy to forget and lose track of stuff. With KitchenDEV, we can now easily track everything.” Victoria, also a designer at Aqua Kitchen and Bath, reports the software helpes with sales, too.

”Doing everything by hand was horrible. If you’re slow with pricing, sales drop because customers leave and go to your competitors. Cabinet Pricing & Ordering software enabled us to be quicker with pricing and proposals. It is also so simple and easy to access. The product is already very beneficial to us with processes, sales, and customer service, and will be even more in the long run.’’

Alicia Gabrasalesperson and designer at Aqua Kitchen and Bath Design Center

“I’ve been using KitchenDEV’s Cabinet Pricing & Ordering app for pricing kitchen and bathroom layouts. It’s very useful for me. It takes away the stress of having wall items in 2020 for pricing. This is a quicker way for me to price out these items and give my customers the proposals. It’s working great, thanks!”

SusanDesigner at Aqua Kitchen and Bath Design Center

Aqua Kitchen and Bath Delivers Connected Experiences Across All Channels

Customers today don’t demand personalized experiences only in the showroom, they want them everywhere they interact with a a product, service, or brand. Aqua’s experience tells us that their customers spend a lot of time browsing their website before they actually come to the showroom. Aqua Kitchen and Bath knew they have to extend their high-touch, cutting-edge customer experience to other points of engagement, like website and social media. With KitchenDEV Digital Marketing Services, Aqua Kitchen and Bath now delivers a consistent, standardized experience across all channels.

Using KitchenDEV Digital Marketing Services, Aqua Kitchen and Bath Design Center’s website organic traffic climbed to 11,141 visitors per month from 300 when KitchenDEV first started while their online leads increased up to 400 per month. One of Aqua Kitchen and Bath’s most important goals was to reduce paid advertisement budget. In time, organic traffic surpassed paid advertisement budget which was reduced by 50%!

With the help of KitchenDEV digital marketing specialists, Aqu Kitchen and Bath was rewarded with the “Best of Houzz Service” recognition in 2017. Using KitchenDEV Reputation Management software and services, they now have over 100 reviews across Houzz, Google, Facebook, and Yelp.

Between June of 2018 and April 2019, we grew our client’s Instagram following by 160%. Their Pinterest monthly views have grown by 117% with a minimum of paid advertising. The Instagram following has grown from 2298 in June 2018 to 6378 in September 2019. Their Pinterest views have grown from 267K in June 2018 to 621K in September 2019.

Products and Services Used

Cabinet Pricing & Ordering Software

Reputation Management

Digital Marketing

Web Design & Development

Customer Success Story -- Aqua Kitchen and Bath Design Center from KitchenDEV

Social media traffic value

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Cabinet Pricing & Ordering Software

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Customer Success Story

See how Aqua Kitchen and Bath Design Center blazes a new path with customers using KitchenDEV’s Cabinet Pricing & Ordering software and digital marketing services.

50%

IMPROVEMENT IN THE QUALITY & VELOCITY OF CUSTOMER SERVICE

6,1 MILLION

30,7 K

16,4 K

Every Employee of Aqua Creates Consistent Customer Interactions with Integrity & Respect

Aqua Kitchen and Bath Delivers Connected Experiences Across All Channels

Products and Services Used

Explore the Products & Services that are Helping Aqua Kitchen and Bath Design Center Grow

Cabinet Pricing & Ordering Software

Digital Marketing Services

Reputation Management

Questions? We’ll get back to you right away.

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